Frequently Asked Questions

Find answers to frequently asked questions about the Peerless Portal here.

Q.

What is the Peerless Portal and what service does it provide?

The Peerless Portal is a business-class, bring-your-own-bandwidth, IP PBX and SIP Trunking/Channel service providing Origination (inbound calling) and Termination (outbound calling).

Direct domestic (U.S. & Canada) DID telephone numbers can be ordered through the Peerless Portal to get you up and running immediately. Or, simply port your numbers over to us and get the best quality VoIP service at the best price in the business.

If you have any questions, please don’t hesitate to contact us at (855) 747‑6461 or presalessupport@peerlessnetwork.com.

Q.

How do I become an Agent in the Peerless Portal?

Welcome! We are delighted that you are interested in joining the Peerless family of Agent Ambassadors. We are looking for valued partners interested in selling the Peerless Portal product suite.

Contact us now to start the next steps. Please email Mark Bradley at mbradley@peerlessnetwork.com.

Q.

I have billing questions about my account.

You have questions on your bill, then let us get the answer. Simply email us at billing@peerlessnetwork.com with any questions that you have or call us at (888) 380‑2721.

Q.

What payment options do you accept?

Unlike most of our competitors we are flexible on how you pay your monthly bill. You can pre-pay or post-pay using your credit card or you can pay by ACH one-time payment from your bank account.

Q.

Do I need to commit to a contract?

Nope. We are so sure that you will have the best experience with our company and our product that we don’t need to anchor you down with a contract to keep you as our customer. Add or remove services based on your business demands not ours. No annual contracts, cancel at any time.

Q.

What is the difference between a SIP channel and a SIP trunk?

A SIP channel is the equivalent to historical phone lines. You need one SIP channel for every concurrent incoming or outgoing call.

A SIP trunk is simply the connection between your PBX and the Public Switched Telephone Network (PSTN). Think of it as the tubing for all your SIP channels. While the SIP trunk is necessary, without SIP channels, you cannot make or receive telephone calls on your SIP trunk.

Q.

What is required to use a SIP Trunk?

SIP trunking is a method of delivering telephone and other unified communications services over the Internet to customers that have SIP enabled private branch exchange (IP-PBX) solutions. SIP utilizes both Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP).

Q.

Can I port my existing numbers to the Peerless Portal?

Yes, of course - that is why we are here! We want your numbers on our network so you can experience the best call quality at the lowest prices. Within the Peerless Portal you have the autonomy to manage your numbers in real time. No hassle no fuss with easy porting tools that leave you in control, and the best part - there is no charge!

Q.

Can I pick local phone numbers that are not native to my physical address?

Yes, you can! Establish a local presence by ordering local telephone numbers in 5, 10, 15 different locations without ever hiring a moving truck. The possibilities are endless.

Q.

Is there a cost for inbound calls?

Nope. The only calls you pay for are the ones you make.

Q.

What is the best way to reach technical support?

Simply log in to your account and submit a trouble ticket. Our maintenance team will promptly begin working on the ticket and keep you updated of the progress. We will correct the issue and get you back up and running to your satisfaction.

Q.

Do you provide e911 service?

Yes, we do. Within the Peerless Portal, you can add or remove e911 service to any of your DID’s. We provide e911 service on all our domestic DIDs for an additional MRC (monthly recurring charge).

Simply enable e911 service on your DID, validate the physical address and confirm your order. Our e911 service allows you to set any physical address in the United States as your address to be transmitted on 911 calls. This means your calls to 911 will route to the closest PSAP (Public Safety Answering Point) to your registered e911 address on our system. That address will also appear on the emergency services operator’s screen when you call. The address can be updated anytime online on our portal.

Q.

What is the difference between CNAM delivery and CNAM storage?

When you are ordering your DIDs you will be asked if you want CNAM storage or CNAM Delivery.

CNAM storage is an up to 15-character name that will identify you to the person that you are calling if they subscribe to caller ID.

CNAM Delivery is enabled on your DID at an additional charge that allows you to see the caller identification of the person calling you.

Q.

How are taxes billed?

All state and local surcharges are based on your billing address zip code.

Q.

Can I increase and decrease my SIP Channels?

Yes, you are completely in control. Add new SIP channels during busy periods and then scale back when things slow down. The service is flexible, quick and easy. Our portal allows you to quickly commission new SIP channels in real time to accommodate the needs of your business. All service when ordered is prorated so only pay for the time that you use it.

Q.

How long does it take to get my service up and running?

At Peerless we provide the finest quality telecommunication infrastructure at the best rates in the industry. We work hard with our customers to give them the best solution to be successful.

To ensure that we are meeting these standards we require all new customers to submit a credit check before we turn you up on our network. Once we receive your credit approval you will be notified by an email and your account will immediately be ready to go!

From here we give you complete control of your services. Order new channels and DIDs. Port in your existing numbers at no charge and manage them all in the Peerless Portal. We look forward to a long successful relationship with you. Please let us know if you have any questions call us at (855) 747‑6461 or email presalesupport@peerlessnetwork.com.

Q.

Do you provide 411 directory information?

Yes, we do. All directory assistance calls are billed separately at $0.95 per call.

Q.

What is my CPS (calls per session) and can it be increased?

The CPS is defaulted to 2. But, if you need more, please open a trouble ticket in the Peerless Portal and request an increase to your CPS.